This privacy policy for Creating Calm Ltd will explain how our organisation uses the personal data we collect from you when you use our website.
What data do we collect?
Creating Calm Ltd collects the following data:
- Personal identification information: name, email address and phone number
How do we collect your data?
You directly provide Creating Calm Ltd with most of the data we collect. We collect data and process data when you:
- Register online or enquire about our services
- Voluntarily complete a feedback survey or provide feedback on any of our social media pages or our website.
- Use or view our website via your browser’s cookies
Creating Calm Ltd may also receive your data indirectly from the following sources:
- Google my Business
- Third Party booking/enquiry sites including but not limited to: Bark, Psychology Today, Counselling Directory.
How will we use your data?
Creating Calm Ltd collects your data so we can:
- Efficiently manage any enquires from you
- Offer you bookings with our therapist and manage meetings with you
- Manage your records
- Email you with our newsletter, updates and other correspondence linked to the therapy and coaching we offer and to email you with any special offers we may have
We do not share any of your data with third party or partner companies.
How do we store your data?
Creating Calm Ltd securely stores your data on an encrypted and password protected Synology NAS system (Network Additional Storage). For further information on storage security protection, please see synology.com.
As described in our permission forms, some personal data is kept on the PTUK Fortuna data base, which we are required to complete for professional licencing.
Creating Calm Ltd will keep your personal data until the client is over 25 years of age, or for 10 years if it is not client related, although you may opt out at any point.
Marketing
Creating Calm Ltd would like to send you information about products and services of ours that we think you may like. We currently do not partner with any partner companies.
If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop Creating Calm from contacting you for marketing purposes.
Your data protection rights
Creating Calm Ltd would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:
The right to access: You have a right to request that Creating Calm Ltd provides you with copies of your personal data.
The right to rectification: You have the right to request that Creating Calm Ltd correct any information you believe to be inaccurate. You also have the right to request that Creating Calm Ltd completes any information you believe is incomplete.
The right to erasure: You have the right to request that Creating Calm Ltd erases your personal data, under certain conditions.
The right to restrict processing: You have the right to request that Creating Calm Ltd restricts the processing of your personal data, under certain circumstances.
The right to object to processing: You have the right to object to Creating Calm Ltd’s processing of your personal data, under certain circumstances.
The right to data portability: You have the right to request that Creating Calm Ltd transfer the data we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
The Data Controller is: Elaine Hutchinson
Email:
Call us: 07749 701914
Write to us: 42 Green Lane Avenue, Street, Somerset. BA16 0QU
What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org .
How do we use cookies?
Creating Calm Ltd uses cookies in a range of ways to improve your experience on our website, including:
- Understanding how you use our website
How do we use cookies?
There are a number of different types of cookies, however, our website uses:
- Functionality: Creating Calm Ltd uses these cookies so we recognise you on our website and remember your previously selected preferences, this could include which language you use and which location you are in. A mix of first-party and third-party cookies are used.
- Advertising: Creating Calm uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device and your IP address. Online data is not shared with third parties.
How to manage cookies
You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The Creating Calm Ltd website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Creating Calm Ltd keeps its privacy policy under regular review and places any updates on the link on the webpage.
How to contact us
If you have any questions about the Creating Calm Ltd privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
The Data Controller is: Elaine Hutchinson
Email:
Call us: 07749 701914
Write to us: 42 Green Lane Avenue, Street, Somerset. BA16 0QU
How to contact the appropriate authority
Should you wish to report a complaint, or if you should feel that Creating Calm Ltd has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
https://ico.org.uk/global/contact-us/
Policy written by Elaine Hutchinson
Due for review 01/01/21
